Cancellation & Refund Policy

If you cancel before active production begins, you can be refunded the start payment you paid, less any identifiable project cost already incurred specifically for your project. We will show you what that cost is.

There is no automatic full refund once production work has started. We review the request and look at the work completed, what has already been delivered to you, project-specific costs, the stage the project reached and the reason for cancelling. Where a refund is approved, it reflects the part of the work that has not been performed.

If we are unable to complete work we agreed to do, we review the situation and refund the amount paid for agreed work that was not delivered.

A project waiting on your information, assets, access or approval does not by itself create a refund entitlement. Tell us if you need to stop — we would rather discuss it.

Cancelling a monthly service stops the next renewal. The service remains available for the period you have already paid for, and we do not automatically refund part-months for a service period that has already started.

Setup fees are treated on a work-performed basis. If no setup work has begun, the setup fee can be refunded. Once real setup and configuration work has started, there is no automatic full refund — we review the work already performed and decide a fair outcome.

Refunds and payments for a Custom Build follow the accepted proposal, its payment milestones and any accepted change orders for that project.

Nothing in this policy removes rights you have that cannot legally be removed. If you believe a refund is due, email hello@boostly24.ai with your order or project reference and we will review it with you.